BTE939 Privacy Policy

1. Introduction

BTE939 (referred to as "we", "us", or "our" in this policy) operates the online gaming and sports betting platform available at bte939.app and through our mobile applications. We are committed to handling the personal data of our registered players and website visitors in a transparent, responsible, and secure manner.

This Privacy Policy explains how we collect personal information, the purposes for which we process it, with whom we may share it, how long we retain it, and what rights you have over your own data. By creating an account on BTE939 or using the platform in any capacity, you acknowledge that you have read this Privacy Policy and understood how your personal data will be handled.

If you have questions about anything in this policy before registering, please contact our support team — details are in the final section of this document.

2. Personal Data We Collect

The personal data we collect from you falls into the following categories depending on how you use the platform:

• Registration data: Full legal name, date of birth, email address, phone number, residential address, and username.
• Identity verification data: Government-issued ID documents (such as CNIC, passport, or driving licence), proof of address documents, and selfie or video verification where required.
• Financial data: Deposit and withdrawal transaction records, preferred payment method details (such as JazzCash or Easypaisa account reference), and PKR transaction history. Full payment instrument data (card numbers, wallet credentials) is not stored on BTE939 servers — it is handled directly by our payment processors.
• Account activity data: Login history, betting and gaming activity, bonus usage, session durations, and account settings preferences.
• Device and technical data: IP address, browser type and version, device type, operating system, and session timestamps collected automatically when you access the platform.
• Communication data: Records of your interactions with our customer support team via live chat, email, or any other communication channel.

3. How We Collect Your Data

We collect personal data through the following means:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically: Through cookies, server logs, and device information collected when you browse the website or use the mobile application. See the Cookies section below for more detail.
• From third parties: Identity verification service providers may return verification results to us. Payment processors provide transaction confirmation data. Fraud detection services may provide risk signals based on information you provide during the registration or payment process.

4. How We Use Your Personal Data

BTE939 uses the personal data we collect for the following purposes:

• Creating and managing your account, including processing deposits and withdrawals in PKR.
• Verifying your identity and age as required before allowing full account use, withdrawals, and bonus access.
• Processing your bets, casino play, and gaming activity across the platform.
• Detecting and preventing fraud, money laundering, bonus abuse, and other prohibited conduct as described in our Terms and Conditions.
• Monitoring account activity for responsible gaming purposes, including identifying patterns that may indicate a problem with gambling.
• Communicating with you about your account, transactions, support requests, and material changes to platform policies.
• Sending promotional communications if you have opted in to receive them. You can opt out of marketing communications at any time through your account notification settings.
• Improving the platform, fixing technical issues, and optimising the user experience based on aggregated, anonymised usage data.
• Complying with legal and regulatory obligations applicable to online gaming operations.

5. Data Sharing With Third Parties

BTE939 does not sell, rent, or trade your personal data to third parties for any commercial purpose. We share personal data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, and card payment providers receive the data necessary to process your PKR deposits and withdrawals. These processors handle payment data under their own privacy policies and are bound by their respective data protection obligations.
• Identity verification services: Third-party KYC (Know Your Customer) and document verification providers receive the identity documents you submit for account verification. These providers process data solely for verification purposes under confidentiality agreements.
• Fraud and security providers: Risk management services may receive device and behavioural signals to help detect fraud and protect your account. No full profile data is shared.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory instruction, we may be obligated to disclose account information. We will inform you of any such disclosure unless legally prohibited from doing so.
• Business transfers: In the event of a merger, acquisition, or sale of platform assets, user data may be transferred to the new operator. Players will be notified of any such change that affects how their data is handled.

6. Payment Data Handling

All payment transactions on BTE939 are processed in PKR through our integrated payment partners. Full payment credentials — including JazzCash wallet pins, Easypaisa credentials, card numbers, and bank account details — are entered and processed directly within the secure environment of the respective payment provider. BTE939 never receives, sees, or stores these credentials.

What BTE939 retains is the transaction record: the amount, date, method reference (such as a partial wallet ID or transaction reference number), and the outcome of the transaction. This record is necessary for account balance management, withdrawal processing, and dispute resolution.

Payment transaction records are kept for as long as required by applicable financial record-keeping obligations, which is typically a minimum of five years from the transaction date.

7. Cookies and Tracking Technologies

BTE939 uses cookies and similar tracking technologies on the website to enable core platform functionality, maintain your login session, remember your preferences, and collect anonymised analytics data about how the site is used.

The categories of cookies we use are:

• Essential cookies: Required for basic site functionality including login sessions, security tokens, and the betslip. These cannot be disabled without breaking core platform features.
• Analytics cookies: Collect anonymised data about page visits, session duration, and feature usage to help us improve the platform. No personally identifiable data is included in these reports.
• Preference cookies: Remember your settings such as odds format, language preference, and notification preferences between sessions.

You can manage non-essential cookie preferences through your browser settings. Blocking essential cookies will affect your ability to log in and use the platform normally. The BTE939 mobile app does not use browser cookies but uses equivalent session tokens and local storage for the same functional purposes.

8. Mobile App Data

The BTE939 app for Android and iOS collects and uses data in the same way as the website for account-related purposes. Additionally, the app may request the following device permissions:

• Push notifications: To send you bet settlement confirmations, deposit credits, and account alerts. You can disable push notifications from your device settings at any time.
• Biometric authentication: If you enable fingerprint or face ID login, the biometric data is processed entirely on your device by your device's operating system. BTE939 never receives or stores your biometric data.

The app does not request access to your contacts, camera (other than for document upload during KYC if applicable), microphone, location, or any other device data not listed above.

9. Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure. The retention periods we apply are:

• Account and identity data: Retained for a minimum of five years after account closure to meet anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the transaction date.
• Betting and gaming history: Retained for as long as the account is active and for five years following closure.
• Support communications: Retained for three years from the date of the interaction, or longer if related to an unresolved dispute.
• Technical and device logs: Retained for 12 months from collection unless required for an active security investigation.

When data is no longer required under applicable retention rules, it is securely deleted or irreversibly anonymised.

10. How We Protect Your Data

BTE939 applies the following technical and organisational measures to protect personal data:

• All data in transit between your browser or app and our servers is encrypted using TLS (Transport Layer Security).
• Data at rest is stored in encrypted form using industry-standard encryption protocols.
• Access to personal data within BTE939 is restricted on a need-to-know basis. Staff do not have general access to full player data sets.
• Payment data is handled exclusively by PCI-DSS compliant payment processors and is not stored on BTE939 infrastructure.
• Account access is protected by password requirements, optional two-factor authentication, and device session management.
• Security processes are reviewed and updated regularly to address new and emerging threats.

While we take reasonable and appropriate measures to protect your data, no online system is completely immune to security risks. If you suspect your account has been accessed without your authorisation, contact support immediately and change your password.

11. Your Data Rights

As a BTE939 account holder, you have the following rights over your personal data. These can be exercised by contacting our support team using the details in the final section of this policy:

12. Data of Minors

BTE939 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we identify that an account has been created by a minor, the account will be closed immediately, any balance forfeited, and all associated personal data deleted in line with our retention policy.

If you believe a minor has registered an account on BTE939, please contact our support team immediately with the relevant account details so we can take appropriate action.

13. Changes to This Privacy Policy

BTE939 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform functionality. When material changes are made, registered users will be notified via the email address on their account and/or an in-platform notification prior to the changes taking effect.

The date at the top of this page shows when the current version was last updated. We encourage you to review this policy periodically. Continuing to use the platform after a policy update constitutes acceptance of the revised terms.

14. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how your personal data has been handled, please contact the BTE939 support team. Our live chat is available 24/7 from within the platform or app. You can also reach us by email at the address shown in the footer of this page.

We take privacy queries seriously and aim to respond to all requests within a reasonable timeframe. For data deletion and access requests, we target a response within 30 days of receiving the request.